Terms of service.

AxelRad Screen Printing and Embroidery, LLC Terms and Conditions

Ownership Rights:

Axelrad Screen Printing and Embroidery, LLC retains all rights to screens, films, and separation files used in the production process.

Turnaround Time:

Our standard turnaround time is 10 days for all perfectly placed orders. While we strive to meet customers' deadlines, unexpected circumstances may affect production schedules. An order is considered "perfectly placed" when the Axelrad Contract Form is fully completed, and print-ready/vector-based artwork files are attached to the purchase order. All perfectly placed orders will receive an acknowledgment of order placement. Rush orders are prioritized with an additional charge and come with a guaranteed completion date.

Artwork Requirements:

We do our best to identify errors in artwork files; however, corrections may impact production dates and may incur rush charges. Artwork requirements are:

- Acceptable File Formats: PDF, AI, EPS.

- Artwork must be sized to desired print specifications.

- All text must be converted to outlines.

Simulated Process orders require a minimum of 72 pieces and include a $50 art preparation fee.

Pricing Changes:

Due to variable costs in the screen printing industry, pricing is subject to change. We update pricing grids on our website (www.axelradcontract.com). For non-discharge prints, colored garments require a white underbase, which incurs an additional screen, film, and flash charge.

Spoilage Terms:

Misprints are an inevitable part of production. Axelrad is not liable for spoilage up to 3% for orders over 100 pieces and 10% for orders under 100 pieces. Spoilage exceeding 10% qualifies for a reprint. Axelrad is not responsible for manufacturers’ defects. To ensure order accuracy, we recommend ordering 3% more per size. Additional spoilage allowances of 4% per size are advised for Tri-Blend and Pigment Dyed Garments due to potential dye migration risks.

Changes to Confirmed Orders:

Once an order is confirmed, it is released to production, and changes may incur processing or restocking fees. Changes can disrupt production schedules and may result in penalties up to 25% of the total order value. Additional garments added to a confirmed order may require a Schedule Holding Fee starting at $25.

Drop Shipping Procedures:

We offer sorting services for drop-shipped orders. To avoid delays and fees, goods must arrive at Axelrad at least 3 business days before the production date. Orders must be shipped separately and include a purchase order number and company name on the label. Improper shipping may result in fees up to $50.

Miscellaneous:

For unspecified garments on a purchase order, necessary charges for specialty printing will be added after approval but before final invoicing. Unclaimed merchandise left in-house for 3 months will be donated.